FAQ
Customer Service & Consulting
SHOWROOM GRAZ
"Look into the mirror, feel the light, and experience the difference."
Come by and see for yourself the unique quality and design of our mirrors. In the SHOWROOM GRAZ, Lendkai 113, 8020 Graz, you can discover the ERISED mirrors up close. Test the lighting conditions, experience the effect and make your decision with a clear feeling.
You can find catalogues and further information on our website. You can easily download them from the download area .
Our ERISED showroom in Graz is open Monday to Friday, between 9:00 a.m. and 5:00 p.m.
If these times are not suitable for your visit, we are happy to offer you appointments outside of regular opening hours. Please send us a request using our contact form and we will contact you immediately to arrange a suitable appointment.
Order & Delivery
For orders via our online platform we offer you a selection of secure payment methods:
- Payment by credit card (Visa, MasterCard, etc.)
- Payment by Sofort/Sofortüberweisung (via Klarna)
- Payment via Apple Pay
- Payment via Google Pay
- Prepayment (bank transfer)
Choose the most convenient option for you – we will ensure quick and secure processing!
Yes, it is possible to specify a different delivery address. You can simply enter a separate delivery address that differs from the billing address during the ordering process.
Delivery takes place within Austria within 3-5 working days after conclusion of the contract. For Germany, the delivery time is 6-8 working days.
For more information about shipping, see Shipping & Payments .
Delivery costs depend on the order quantity and the delivery location. The exact amount will be displayed in your shopping cart before completing the purchase.
For more information about shipping, see Shipping & Payments .
Yes, our LED mirrors come with all necessary mounting hardware. This includes screws, wall plugs and brackets. The installation manual contains detailed instructions on how to mount the mirror securely.
Product Details & Assembly
Yes, we offer custom-made LED mirrors. This option is currently available to B2B customers as well as private customers with a certain order quantity or minimum order value. Contact our sales team at office@erised.at and we will take care of the rest!
With the delivery you will receive detailed assembly instructions that explain exactly how to connect the LED mirror.
A mirror heater is a built-in heating feature in a mirror that prevents it from fogging up. It is often used in bathrooms to keep the mirror clear and free of steam, even in high humidity.
Yes, our LED lighting is ideal for makeup. With a color rendering index (CRI) of 85+, the mirror provides accurate and natural color reproduction, offering realistic lighting. This allows details to be seen precisely and ensures a clear view of skin tones and colors - perfect for makeup application.
Cleaning the LED mirror is easy. Use a soft, non-abrasive cloth and a mild glass cleaner. Avoid using harsh chemicals or abrasive materials as they may damage the surface of the mirror. For more detailed instructions, please refer to the maintenance section in the user manual.
The data sheets and assembly instructions are available in the download area .
Warranty & Return
Our custom LED mirrors come with a 2-year warranty. This warranty covers any defects in materials or workmanship. If you experience any issues with your mirror during the warranty period, please contact our customer support for assistance.
The warranty period in B2B transactions is one year in all cases. There is no subsequent limitation period. Section 924 ABGB is excluded in B2B transactions, i.e. the customer must always prove that the defect was already present at the time of delivery.
For further information regarding the warranty, please refer to our Terms and Conditions .
If your mirror arrives damaged, please contact our customer service immediately. For more information on how to return it in this case, see Returns & Refunds .
Yes, you can return a mirror. For more information on returns, see Returns & Refunds .
let's get in touch.
Do you have questions or an idea you want to implement? We are here to help you - contact us today!"
CALL US
+43 677 618 131 86